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Shipping & Delivery Policy

Last updated: 1 January 2026

1. Delivery Areas

We currently deliver within Cape Town metro area. For deliveries outside this area, please contact us for a quote.

2. Delivery Options & Costs

  • Same-Day Delivery: R50 – Orders placed before 14:30 weekdays, delivered within Cape Town.
  • Next-Day Delivery: R50 – Orders placed after 14:30 will be delivered the next business day.
  • Scheduled Pickup: Free – Pick up from our Goodwood location by appointment only.

For bulk orders (over R1000), delivery may be negotiated.

3. Delivery Times

Deliveries occur between 09:00 and 17:00 on weekdays. We will contact you to confirm a time window. Please ensure someone is available to receive the order.

4. Tracking

Once your order is dispatched, we will notify you via WhatsApp or email. For same-day deliveries, you may receive live updates from the driver.

5. Failed Deliveries

If no one is available to receive the order, we will attempt to contact you. Redelivery may incur an additional fee. If we cannot reach you, the order may be held for pickup.

6. Order Processing

Orders are processed within 1–2 hours during business hours. You will receive a confirmation once your order is ready for dispatch.

7. Shipping Restrictions

We do not ship hazardous materials outside of standard courier networks. All cleaning chemicals are packaged according to safety regulations.

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